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Our privacy policy

Welcome to Rentr’s privacy policy.

Rentr respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and our App and tell you about your privacy rights and how the law protects you.


This privacy policy aims to give you information on how our website (our Site) and our mobile application (our App) (together, the Platform) collects and processes your personal data. For example, when we help you find and create tenancies, or otherwise support the letting and management of rental properties through of Platform. Rentr Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy) as set out in this policy

[Please note, however, in some circumstances we will not be processing your personal data as a controller, we will, instead be acting as a processor. This is because we will only be processing your personal data on behalf of (and on the instruction of) your landlord and not for our own purposes. This policy does not apply to personal data that we process on your landlord’s behalf. We encourage you to visit your landlord’s privacy policy for further information on how they process your personal data. Any questions, complaints, or data subject requests relating to data we process on behalf of your landlords should be directed to your landlord directly].

Our Platform is not intended for children, and we do not knowingly collect data relating to children


The Platform may include links to third-party websites, plug-ins and applications, for example your third-party wallet. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy policy of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, title, date of birth, gender and information on whether you a landlord or tenant.
  • Account Data includes username, password and related technical information regarding your account on the Platform.
  • Digital Assistant Data [includes data you provide to us when you interact with our digital assistant]
  • Landlord Data includes your name, information on the property that you’re letting and your letting history.
  • Tenant Data includes information in connection with your property search, renting history, move to and move from addresses, moving dates and tenancy details (if you’re a tenant), applications for properties and references, viewing bookings and rent payments.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Platform.
  • Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your personal data by setting up an Account, using our Platform or by corresponding with us by post, phone, email or otherwise. For example, this includes personal data you provide when you:
  • Set up an account and profile on the Platform;
  • Interact with the Platform, such as information you provide when you register to use the App or our Site, create an account, subscribe to our service, submit an enquiry or request a viewing, apply for a property, upload content to the App, enter into a tenancy agreement;
  • [request marketing to be sent to you]; or
  • give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our Platform, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [] for further details.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the services we provide. If you are a tenant, landlords registered to use our services may share your details or request references for you. We are also working closely with third parties (including, for example, business partners, third parties who may offer goods or services which we believe may be of interest to you, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.



We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending ours [or third party direct marketing communications] to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.


We set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a user on the Platform (as a Landlord or a Tenant) ·        Identity

·        Account

·        Tenant

·        Landlord

Performance of a contract with you
 To help manage lettings and connect you with Landlords ·        Profile

·        Account

·        Tenant

·        Landlord

·        Performance of a contract with you

·        Necessary for our legitimate interests

To manage and operate our Digital Assistant ·        Identity

·        Profile

·        Account

·        Transaction

·        Performance of a contract with you

·        Necessary for our legitimate interests (to recover debts due to us and securely manage transactions on our Platform)

To manage your account and profile on the Platform ·        Account

·        Technical

·        Performance of a contract with you

·        Necessary for our legitimate interests

To manage our relationship with you which will include, for example, responding to your queries or communications. ·        Identity

·        Contact

·        Profile

·        Marketing and Communications

·        Performance of a contract with you

·        Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) ·        Identity

·        Account

·        Technical

·        Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)

·        Necessary to comply with a legal obligation

To use data analytics to improve our Platform, products/services, marketing, customer relationships and experiences ·        Technical Necessary for our legitimate interests (to keep our Platform updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about things that may be of interest to you ·        Identity

·        Technical

·        Transaction

·        Profile

·        Marketing and Communications

Necessary for our legitimate interests (to develop our services and grow our business)



We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.


We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.


If you are located in the EEA or UK can ask us to stop sending you marketing messages at any time [by logging into the Platform and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time].


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see


We may share your personal data with the parties set out below for the purposes set out in the table above.

  • Companies that do things to support the Platform, such as payment service providers.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

  1. TRANSFERS outside of the EEA and UK

The operation and provision of our Platform will involve the transfer of data outside the EEA or UK. For example, we use certain service providers outside of the EEA or UK to help provide our Platform.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA and UK.

  1. How long will you use my personal data for?



Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us at []


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


If you have any questions about this privacy policy or our privacy practices, please contact  []

If your personal data is subject to the UK GDPR, you have the right to make a complaint to a supervisory authority at any time. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.