WHAT’S IN THESE TERMS?
These terms and conditions (the Terms of Service) tell you the rules for using our mobile application and/or our website (The Atrium, 21/23 Clemens Street, Leamington Spa, Warwickshire, CV31 2DW) known as “Rentr” (collectively, the Service or our App) and for purchasing any services within our App (In-App Services) and/or Plans (as defined below) through our App.
We offer a subscription based premium plan for users (a Plan), which can also be accessed as part of a free trial
If you are just browsing our App or using the App without subscribing for a Plan, terms 11 and 12 will not apply to you.
If you purchase an In-App Service or subscribe for a Plan (including under any free trial that we offer) all terms apply to you. Please make sure you read these in full.
2. WHO WE ARE AND HOW TO CONTACT US
Our App is operated by Rentr Limited (Rentr, We, Our, or Us). We are a private company registered in England and Wales under company number 09201246 and have our registered office at The Atrium, 21/23 Clemens Street, Leamington Spa, Warwickshire, CV31 2DW.
To contact us with any questions or concerns, please email email@example.com.
3. BY USING OUR APP YOU ACCEPT THESE TERMS
By using our App, purchasing an In-App Service or subscribing to a Plan, you confirm that you accept these Terms of Service and that you agree to comply with them. If you do not agree to these Terms of Service, you must not use our App, purchase an In-App Service or subscribe to a Plan (including signing up to any free trial that we offer). We recommend that you print a copy of these Terms of Service for future reference.
4. CERTIFICATES & THIRD-PARTY SERVICES
Some Rentr services (for example safety certificates) are fulfilled by suitable third parties. These third parties are not employees of Rentr, but operate as independent subcontractors. Rentr therefore does not determine the manner in which these subcontractors carry out the services in question and does not accept liability for their actions.
When speaking to Certificate third parties, customers may be asked to provide a preferred appointment date. Our subcontractors will endeavour to complete any work ordered to an appropriate standard in a timely manner, but we are unable to guarantee that the customer’s preferred date will be available or that any certificate or service ordered will be completed or provided by any particular date. We accept no liability for any losses that may arise as a result of a service not being delivered by a particular date.
5. WE MAY MAKE CHANGES TO THESE TERMS OF SERVICE AND OUR APP
We may revise these Terms of Service and our App at any time by amending this page. We recommend that you check this page from time to time to take note of any changes we have made. For the avoidance of doubt, changes to these Terms of Service will not affect any In-App Services and/or Plans purchased or subscribed to before those changes were uploaded to our App. Where we do make any change that may have a material impact on your rights and obligations, then we will endeavour to notify you in advance. We will also try to give you reasonable notice of any other major changes to these Terms of Service or our App that may have a negative impact on you.
6. OUR RESPONSIBILITY TO YOU
7. OTHER TERMS THAT APPLY TO YOU
You can only use our App under the following conditions. You represent and warrant at all times that:
If you are a landlord listing or managing a property on our App, you are responsible for ensuring that you and the relevant property complies with all applicable laws and regulations.
When listing a property on our App, you represent, warrant and confirm to us that at all times:
If you purchase an In-App Service in which we are to provide any tenant referencing service, such service will be provided by one of our chosen referencing providers and we do not guarantee the accuracy of the information provided or the tenants being referenced. As a result, regardless of the outcome, you will be responsible for conducting ID checks, visa checks and any other checks or inspections necessary under any applicable laws (including any Right to Rent laws).
INFORMATION CONTAINED ON OUR APP
We do not represent, warrant or guarantee (or in other words, give you a promise) that our App, or any content on it (including content that is derived from any integrations with third party sites or that is otherwise uploaded by other users), will always be available, accurate, error free, uninterrupted or secure. Again, to the maximum amount we are allowed to by law, we do not accept any liability arising from any errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate and provide our App (or any particular part of it). It is down to you to always make sure that the information that you are being presented with is as true and accurate as possible using such other means that may be available to you.
You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
We have no control over, nor accept any responsibility or liability for, any problems that arise from properties [or tenancy arrangements] that are supplied by users of our website.
10. THIRD PARTY SITES
Our App interacts with third-party platforms such as www.rightmove.co.uk (Third-Party Sites). We are not responsible for the availability (or lack of availability) of such Third-Party Sites. If you choose to interact with Third-Party Sites made available through our App, their terms will govern their relationship with you. We are not responsible or liable for Third-Party Site’s terms or actions.
11. BUYING IN-APP SERVICE(S) AND/OR PLAN(S)
The following terms 11 and 12 also apply if you would like to purchase a In-App Service or a Plan to use the App. These terms also apply if you sign up to a free trial. Our App is an instant access service. By signing up for a Plan (free of charge or otherwise) you agree that you would like us to start providing the Service, and therefore your access will also start, immediately. Please see term 12 for your cancellation rights.
If you have elected to sign up for a Plan then please note:
12. YOUR RIGHT TO CANCEL
If you change your mind and would like to cancel your In-App Service and/or Plan, you may do so within 14 days of purchase. We will then aim to provide you with a refund within 7 days of cancelling your account in which case you will immediately lose access to the additional In-App Service(s) and/or Plans you have subscribed to on the App which extend beyond the free service.
To cancel your In-App Service and/or Plan, please email firstname.lastname@example.org from your registered email address, telling us you’d like to cancel, for example by using the template Cancellation Form below, and we will contact you regarding your request.
To: Rentr Limited
I hereby give notice that I cancel my contract for the following Plan:
Purchased on: [insert date of Subscription]
Your full name:
Reason for cancelling (optional):
If you wish to delete your account, you may do so on your account page. The option to delete your account and wipe all data associated with your account is available at the bottom of the page.
We may amend these cancellation terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your subscription experience.
13. YOUR RIGHT TO USE THE APP
When you use the App or purchase a Plan, we will give you a personal, non-exclusive and non-transferable licence to access and use the App for your personal use only.
We are the owners or the licensee of all intellectual property rights in the App and in any material, data, software, text, design, graphics, images and other content contained in or delivered through the App. The works on our App are protected by copyright and other laws around the world. You must not use the App in any way except for your own personal use. For example, you are not allowed to copy, modify, resell or redistribute any content on the App.
When you upload or post content to the App or social media applications, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service that we provide to you and others.
We are very happy to hear your suggestions, thoughts and ideas about our App but if you tell us any of them, and we use them, we do not have to pay you any money for them or tell anyone that it was your idea.
14. KEEPING YOUR ACCOUNT DETAILS SAFE
Please keep your login details (e.g. password and other security information) secure and confidential. You must not disclose your login details to any third party or allow any other person to use your account.
You must also provide true, accurate and complete information about yourself when signing up to our App. You must not create multiple profiles. You are responsible for anything that happens on your account (including any harm that we suffer).
We have the right to deactivate and delete any user profile, at any time and for any reasonable reason, for example, if you have failed to comply with these Terms of Service (see term 15).
If you know or suspect that anyone other than you knows your login details you must promptly notice us at email@example.com.
15. TERMINATION OF SERVICES BY US
We may suspend or terminate our Services to you without notice and with immediate effect if:
16. CONTACT US
We hope that you enjoy using our App and do let us know as soon as possible if you have questions or complaints, by emailing us at firstname.lastname@example.org.
Rentr is member of the Property Redress Scheme.
We will try our best to reply to your email within 5 working days. Our working hours are Monday to Friday 09.30-17.30.